Support

Check Troubleshooting first; most common problems are covered there. For anything else, email us directly.

support@luminavpn.net
We do not yet have a ticketing system; this is a plain email inbox during closed testing. We aim to reply within a few working days.

What to include

What you were trying to do, and what happened instead.
Your Android version and device model.
Whether you had any apps excluded from the VPN (see split tunnelling).

Please do not include your password or any sensitive personal information beyond what is needed to describe the problem.

Last updated 22-08-2026.